Return & Refund Policy

At PluffPets, your satisfaction matters to us. We want you and your furry companions to love every purchase.

Returns

We offer a 30-day return window from the date your order is delivered.

To qualify for a standard return, items should be unused, in their original condition, and with their original packaging where reasonably possible.

To request a return, please contact hello@pluffpets.com with your order number and the item you'd like to return.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us as soon as possible. Please include your order number and, if available, photos of the issue.

We'll review the situation and arrange an appropriate resolution, such as a replacement or refund.

Return Shipping

For standard change-of-mind returns, customers are responsible for return shipping costs unless otherwise stated.

For confirmed damaged, defective, or incorrect items, PluffPets will arrange an appropriate remedy without charging customers for our fulfillment error, consistent with applicable law.

Please contact us before shipping a return so we can provide the appropriate instructions.

Refunds

Once your return is received and reviewed, we'll notify you of the refund decision.

Approved refunds are issued to the original payment method. The time required for funds to appear depends on your payment provider.

Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation may be possible before the order is shipped.

If shipment is delayed, customers retain their cancellation and refund rights under applicable law.

Contact Us

For help with a return, refund, or damaged product, email: hello@pluffpets.com

Nothing in this policy limits consumer rights that cannot legally be excluded.